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Customer Service

Shipping & Delivery
Most of the stocked items are dispatched within 2-3 working days of receiving the order. Under the rare circumstances, if the order has been received and item is not available; we will inform the same to our customers. Customer will then have the option to cancel order and claim full refund or make alternative delivery arrangements as mutually agreed. Most of the orders are dispatched from Rugolution's central warehouse located in India through reputed carriers such as FedEx, TNT, UPS etc. In some cases, orders may be dispatched through standard postal services such as India Post, EMS etc. Transit times may vary depending upon delivery locations. In most cases, couriers will take 3-7 working days for delivery and standard postal service may take 10-45 working days for delivery. Customers will be sent notification upon dispatch of orders. It is also recommended to contact us prior to placing your order regarding dispatch and delivery times. More....
Privacy & Security
This privacy policy sets out how Rugolution uses and protects any information that you give Rugolution when you use this website. Rugolution is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. More...
Returns & Replacements
Rugolution offers unconditional 14 days return policy. Goods must be returned within 14 days of delivery and in their original condition. Return postage will be paid by the buyer only. Prior to returning of goods, please contact us so that we may let you know address of the nearest warehouse where you may return goods. Rugolution is only able to offer 30 day merchandise credit for returned goods and no refund shall be made. Rugolution shall not be responsible for Taxes and Duties incurred by the buyer while importing the goods and while returning the goods..
Ordering
Buyers can order online or through email. Orders shall be considered confirmed only after the payment is received in our account. There may be occasions when the goods may run out of stock after the customer has made confirmed order, in such cases the buyer shall have the option of refund of payment or the buyer may choose another product from our ready stock, however Rugolution shall not be responsible for charges made on buyers for making payments or losses due to any change in currency rates etc. Buyers should take due caution while ordering in respect of local taxes and duties which may be incurred by the buyer and also while selecting the product as there may be slight variations in colors or designs as the products supplied by us are handmade and further the monitor’s display qualities vary significantly.
Payment, Pricing & Promotions
Orders shall be entertained only upon receipt of full payment. All payments that are made through Rugolution website are processed through a secure payment gateway. Rugolution offers highly competitive priced products and all prices mentioned its website are final and non-negotiable. Shipping cost may be applicable and the same will be reflected at the time of ordering and prior to making the payment. Prices exclude Sales Tax, VAT, GST, Import duties, Customs etc. of destination country and Rugolution shall in no way be responsible for any such tax incurred by the buyer or any charge levied by the logistic company for handling of import duties, customs, GST, VAT etc. on behalf of the buyer. From time to time, Rugolution may run promotions on its website offering buyer discounted products, free shipping, free products etc. All terms and conditions will remain applicable on promotions unless otherwise stated. All prices are subject to change without prior notice.