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Shipping and Returns

Shipping Cost
Rugolution offers FREE delivery regardless of the order amount or quantity.
Shipping Destinations
Rugolution is currently able to accept orders through its website for delivery addresses located in any of the following countries:
Africa
Egypt, Mauritius, South Africa
Asia
China, Hong Kong, India, Indonesia, Israel, Japan, Kazakhstan, Kuwait, Malaysia, Maldives, Qatar, Singapore, South Korea, Thailand, Turkey, United Arab Emirates
Europe
Austria, Belarus, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City
North America
Canada, Mexico, United States
South America
Argentina, Brazil, Chile, Peru
Oceania
Australia, New Zealand
Non Delivery Locations
For shipping cost and delivery availability in countries other than mentioned in above list, please Contact Us.
Dispatch Information
Most of the stocked items are dispatched within 2-3 working days of receiving the order. Under the rare circumstances, if the order has been received and item is not available; we will inform the same to our customers. Customer will then have the option to cancel order and claim full refund or make alternative delivery arrangements as mutually agreed. Most of the orders are dispatched from Rugolution's central warehouse located in India through reputed carriers such as FedEx, TNT, UPS etc. In some cases, orders may be dispatched through standard postal services such as India Post, EMS etc. Transit times may vary depending upon delivery locations. In most cases, couriers will take 3-7 working days for delivery and standard postal service may take 10-45 working days for delivery. Customers will be sent notification upon dispatch of orders. It is also recommended to contact us prior to placing your order regarding dispatch and delivery times.
Return Shipping
In case of returns, please Contact Us first to confirm return address so that we may direct goods to the nearest available warehouse. All return postage must be paid by the buyer only. Items must be packed securely and returned in their original condition. Any further action on returned orders is subject to inspection upon receipt of goods in our warehouse.
Delivery Address
It is the responsibility of customers to provide correct delivery address at the time of placing order. Rugolution is not responsible for any loss or damage of goods arise due to incorrect address information. Delivery address must be in English and must be accompanied with a contact number.
Customs Clearance
Delivery of goods from outside destination country may be subjected to Customs Clearance. Rugolution adopts best possible method to ensure safe and smooth delivery of goods. However, due to constant variations in import laws in various countries it is not possible for us to keep ourselves up to date with those changes in real time. Hence Rugolution expects from its buyers to be well aware of current import laws in their own countries prior to ordering of goods. Customs clearance of goods at the destination port may incur several charges such as Customs Duty, VAT, Sales Tax, Port Tax, GST, Storage Fee, Clearance charges etc. Any of these charges shall be paid by the buyer only. Rugolution is not responsible to pay any charges that arise due to Customs Clearance. For any clarification, it is advisable to Contact Us prior to placing your order.
Failed Delivery
There may be instances when no one is available at the time of delivery of goods or address may incorrect or order is not deliverable due to any other reason. In such circumstances, carriers may attempt to deliver the item again at some other time or they may leave a note to pick-up goods from certain address. It is the responsibility of buyer to communicate directly with carrier to re-arrange delivery of goods. In worse circumstances, if carrier fails to deliver goods after multiple attempts and they return goods to origin then any postage cost will be deducted from order amount.